Troubleshooting
Sensor Homepage and HTTP Server
The sensor HTTP server page http://os-991900123456.local/ has information about the sensor system information, sensor status, firmware and configuration. To learn more about Web UI and it’s use to troubleshoot the sensor, Please see the Web Interface portion of this user manual
Note
Please contact our Field Application Team and we can answer your questions and provide guidance for achieving proper operations.
Networking
Many initial problems with the sensor are associated with it not properly being assigned an IP address by a network switch or DHCP server on a client computer. Check your networking settings, the steps in Connecting to Sensor, and that all wires are firmly connected if you suspect this problem. Note that if the sensor is not connected via gigabit Ethernet, it will stop sending data and will output an error code if it fails to achieve a 1000 Mb/s+ full duplex link. Please see the Networking Guide for detailed guidance on network setup.
Get Alerts
To check for hardware errors, use the get_alerts
TCP command.
If the watchdog is triggered, an alert code will be appended to the end of the response of the TCP command get_alerts
. The sensor has a limited-size buffer that will record the first few alerts detected by the sensor.
The full list of possible alerts and error messages can be found in Alerts and Errors in the Appendix.
The alerts reported have the following format:
{
"category": "Category of the alert: e.g. OVERTEMP, UDP_TRANSMISSION",
"level": "Level of alert: e.g. NOTICE, WARNING, ERROR",
"realtime": "The timestamp of the alert in nanoseconds",
"active": "Whether the alert is active or not: <true/false>",
"msg": "A description of the alert",
"cursor": "The sequential number of the alert, starting from 0 counting up",
"id": "The hexadecimal identification code of the alert: e.g. 0x01000017",
"msg_verbose": "Any additional verbose description that the alert may present"
}
Example showing active and logged forced temperature sensor failures occurring at timestamps 1569712873477772800, 1569712879991844096, 1569712884968876544 (nanoseconds). The first logged error then resolves itself at 1569713260229536000. The example has been JSON formatted:
{
"active": [
{
"category": "OVERTEMP",
"level": "ERROR",
"realtime": "1569712879991844096",
"active": true,
"msg": "Unit internal temperature out of bounds; please ensure proper heat sinking.",
"cursor": 1,
"id": "0x01000001",
"msg_verbose": ""
},
{
"category": "OVERTEMP",
"level": "ERROR",
"realtime": "1569712884968876544",
"active": true,
"msg": "Unit internal temperature out of bounds; please ensure proper heat sinking.",
"cursor": 2,
"id": "0x01000002",
"msg_verbose": ""
}
],
"next_cursor": 4,
"log": [
{
"category": "OVERTEMP",
"level": "ERROR",
"realtime": "1569712873477772800",
"active": true,
"msg": "Unit internal temperature out of bounds; please ensure proper heat sinking.",
"cursor": 0,
"id": "0x01000000",
"msg_verbose": ""
},
{
"category": "OVERTEMP",
"level": "ERROR",
"realtime": "1569712879991844096",
"active": true,
"msg": "Unit internal temperature out of bounds; please ensure proper heat sinking.",
"cursor": 1,
"id": "0x01000001",
"msg_verbose": ""
},
{
"category": "OVERTEMP",
"level": "ERROR",
"realtime": "1569712884968876544",
"active": true,
"msg": "Unit internal temperature out of bounds; please ensure proper heat sinking.",
"cursor":2 ,
"id": "0x01000002",
"msg_verbose": ""
},
{
"category": "OVERTEMP",
"level": "ERROR",
"realtime": "1569713260229536000",
"active": false,
"msg": "Unit internal temperature out of bounds; please ensure proper heat sinking.",
"cursor": 3,
"id": "0x01000000",
"msg_verbose": ""
}
]
}
Note
Please contact our Field Application Team and we can answer your questions and provide guidance for achieving proper operations.
Using Latest Firmware
Upgrading to the latest firmware can often resolve issues found in earlier firmware. The latest firmware is always found at Ouster Downloads. Our Support team is best suited to be able to help you if you are running the latest firmware. Please refer to the Updating Firmware section to learn more on how to update firmware.
Alerts and Errors
The sensor provides alerts and error messages that can be used to help diagnose the sensor. These Alerts are accessible through the diagnostics tab on the sensor homepage. Alternately, users can query the sensor via the get_alerts
TCP command and the HTTP endpoint GET /api/v1/sensor/alerts.
An alert would get triggered when it’s trigger condition is met and would get cleared when the respective trigger condition no longer exists within a certain level of heuristics, or when a specific alert clearing condition is met.
get_alerts
returns two lists, an active list and a log list. The active list will contain alert-trigger events for alerts that are currently active. An alert-trigger event will by-definition always have its active attribute set to true. There is no limit on the number of alert-trigger events that are displayed in the active event list. All currently active alert-trigger events will be displayed in the active event list.
The log list will contain all current and past alert-trigger and alert-clear events. An alert-clear event will by-definition have the exact same attributes and attribute values as its corresponding trigger event, with the exception of the realtime and cursor attributes which should have higher values, since an alert-clear event will always be received after an alert-trigger event. The log list has a length limit of 32 events with the oldest events automatically removed from the log list once a new event needs to be added to the log list and the log list length limit is reached, essentially acting as a FIFO (First In First Out) queue.
In addition to the active and log lists, get_alerts
also returns a next_cursor field. Every alert event has a cursor attribute, which increments for every alert event logged. This can be used to track the alert activity that has been viewed and reduce message bandwidth. To do this, users are recommended to save the next_cursor field when calling get_alerts
and then use that value as the START_CURSOR
argument on the next get_alerts
call to fetch only new log entries.
A valid value for MODE is either summary
or default
.
Note
Valid uses of get_alerts:
Example: Calling get_alerts with START_CURSOR=1
get_alerts 1
Example: Calling get_alerts with START_CURSOR=2 and MODE=summary
get_alerts 2 summary
Invalid uses of get_alerts:
Example: Calling get_alerts with START_CURSOR=summary and MODE=2
get_alerts summary 2
Note
The order in which the START_CURSOR and MODE arguments are specified for the get_alerts TCP command must be followed when providing both arguments, with START_CURSOR preceding the MODE. The arguments can be specified in any order when calling the equivalent /api/v1/sensor/alerts HTTP endpoint.
Table of All Alerts and Errors
Possible alerts and errors that the sensor can provide are listed below. Where appropriate, the message from the sensor aims to help the user diagnose and fix the issue themselves.
Note
Please note that if the recommended action does not clear the ALERT and the issue persists, Users are encouraged to update to the latest FW version. If that does not mitigate the issue, please collect the diagnostics file from the sensor Web UI and contact Ouster support.
ID |
Category |
Level |
Alert Message |
Sensor Action |
---|---|---|---|---|
0x01000000 |
OVERTEMP |
Error |
Unit internal temperature too high; Unit is shutting down. Please refer to Thermal integration guide for heat sinking requirements. |
SHUTDOWN |
0x01000001 |
OVERTEMP |
Error |
Unit internal temperature too high; Unit is shutting down. Please refer to Thermal integration guide for heat sinking requirements. |
SHUTDOWN |
0x01000002 |
OVERTEMP |
Error |
Unit internal temperature too high; Unit is shutting down. Please refer to Thermal integration guide for heat sinking requirements. |
SHUTDOWN |
0x01000003 |
OVERTEMP |
Error |
Unit internal temperature too high; Unit is shutting down. Please refer to Thermal integration guide for heat sinking requirements. |
SHUTDOWN |
0x01000004 |
OVERTEMP |
Error |
Unit internal temperature too high; Unit is shutting down. Please refer to Thermal integration guide for heat sinking requirements. |
SHUTDOWN |
0x01000005 |
OVERTEMP |
Error |
Unit internal temperature too high; Unit is shutting down. Please refer to Thermal integration guide for heat sinking requirements. |
SHUTDOWN |
0x01000006 |
OVERTEMP |
Error |
Unit internal temperature too high; Unit is shutting down. Please refer to Thermal integration guide for heat sinking requirements. |
SHUTDOWN |
0x01000007 |
UNDERTEMP |
Error |
Unit internal temperature too high; Unit is shutting down. Please refer to Thermal integration guide for heat sinking requirements. |
SHUTDOWN |
0x01000008 |
OVERTEMP |
Error |
Unit internal temperature too high; Unit is shutting down. Please refer to Thermal integration guide for heat sinking requirements. |
SHUTDOWN |
0x01000009 |
OVERTEMP |
Error |
Unit internal temperature too high; Unit is shutting down. Please refer to Thermal integration guide for heat sinking requirements. |
SHUTDOWN |
0x0100000A |
OVERTEMP |
Error |
Unit internal temperature too high; Unit is shutting down. Please refer to Thermal integration guide for heat sinking requirements. |
SHUTDOWN |
0x0100000B |
OVERTEMP |
Error |
Unit internal temperature too high; Unit is shutting down. Please refer to Thermal integration guide for heat sinking requirements. |
SHUTDOWN |
0x0100000C |
INTERNAL_COMM |
Warning |
Unit has experienced an internal COMM warning. If the issue persists, update to the latest FW. Contact Ouster Support if the above steps do not resolve the alert with Diagnostic file. |
No Action |
0x0100000D |
INTERNAL_COMM |
Warning |
Unit has experienced an internal COMM warning. If the issue persists, update to the latest FW. Contact Ouster Support if the above steps do not resolve the alert with Diagnostic file. |
No Action |
0x0100000E |
SHOT_LIMITING |
Notice |
Temperature is high enough where shot limiting may be engaged; Please refer to Thermal integration guide for heat sinking requirements. |
No Action |
0x0100000F |
SHOT_LIMITING |
Warning |
Shot limiting mode is active. Laser power is partially attenuated; Please refer to Thermal integration guide for heat sinking requirements. |
No Action |
0x01000010 |
INTERNAL_FW |
Error |
Unit has experienced an internal error; If the issue persists, update to the latest FW. Contact Ouster Support with Diagnostic file, if the above steps do not resolve the alert. |
No Action |
0x01000011 |
ETHERNET_LINK_BAD |
Warning |
Sensor has detected an issue with the connected ethernet link. Please check the network setup including the network switch and harnessing can support 1 Gbps Ethernet. If you experience no issues with this Alert active, this alert can be ignored. |
No Action |
0x01000012 |
INTERNAL_COMM |
Warning |
Unit has experienced an internal COMM warning: some measurements may have been skipped. No action is required from the user to clear the Alert. If the issue persists on FW update, contact Ouster Support with diagnostic file. |
No Action |
0x01000013 |
INTERNAL_COMM |
Warning |
Unit has experienced an internal COMM warning: some measurements may have been skipped. No action is required from the user to clear the Alert. If the issue persists on FW update, contact Ouster Support with diagnostic file. |
No Action |
0x01000014 |
INTERNAL_COMM |
Warning |
Unit has experienced an internal COMM warning: some measurements may have been skipped. No action is required from the user to clear the Alert. If the issue persists on FW update, contact Ouster Support with diagnostic file. |
No Action |
0x01000015 |
UDP_TRANSMISSION |
Warning |
Client machine announced it is not reachable on the provided lidar data port; check that udp_dest and udp_port_lidar configured on the sensor matches client IP and port.This Alert may occur on sensor startup, if the client is not listening at that time. If the issue persists, contact Ouster Support. |
No Action |
0x01000016 |
UDP_TRANSMISSION |
Warning |
Could not send lidar data UDP packet to host; check that network is up and the destination is reachable. |
No Action |
0x01000017 |
UDP_TRANSMISSION |
Warning |
Received an unknown error when trying to send lidar data UDP packet; closing socket. |
No Action |
0x01000018 |
UDP_TRANSMISSION |
Warning |
Client machine announced it is not reachable on the provided IMU data port; check that udp_dest and udp_port_imu configured on the sensor matches client IP and port. |
No Action |
0x01000019 |
UDP_TRANSMISSION |
Warning |
Could not send IMU UDP packet to host; check that network is up and the destination is reachable. |
No Action |
0x0100001A |
UDP_TRANSMISSION |
Warning |
Received an unknown error when trying to send IMU UDP packet; closing socket. |
No Action |
0x0100001B |
INTERNAL_FW |
Error |
Unit has experienced a startup error; Unit is shutting down. Update the Firmware to the latest version, if the issue persists please contact Ouster Support. |
SHUTDOWN |
0x0100001C |
INTERNAL_FW |
Error |
Unit has experienced a startup error; Unit is shutting down. Update the Firmware to the latest version, if the issue persists please contact Ouster Support. |
SHUTDOWN |
0x0100001D |
INTERNAL_FW |
Error |
Unit has experienced a startup error; Unit is shutting down. Update the Firmware to the latest version, if the issue persists please contact Ouster Support. |
SHUTDOWN |
0x0100001E |
INTERNAL_FW |
Error |
Unit has experienced a startup error; Unit is shutting down. Update the Firmware to the latest version, if the issue persists please contact Ouster Support. |
SHUTDOWN |
0x0100001F |
INTERNAL_FW |
Error |
Unit has experienced a startup error; Unit is shutting down. Update the Firmware to the latest version, if the issue persists please contact Ouster Support. |
SHUTDOWN |
0x01000020 |
INTERNAL_FW |
Error |
Unit has experienced a startup error; Unit is shutting down. Update the Firmware to the latest version, if the issue persists please contact Ouster Support. |
SHUTDOWN |
0x01000021 |
INTERNAL_FW |
Error |
Unit has experienced a startup error; Unit is shutting down. Update the Firmware to the latest version, if the issue persists please contact Ouster Support. |
SHUTDOWN |
0x01000022 |
INTERNAL_FW |
Error |
Unit has experienced a startup error; Unit is shutting down. Update the Firmware to the latest version, if the issue persists please contact Ouster Support. |
SHUTDOWN |
0x01000023 |
INTERNAL_FW |
Error |
Unit has experienced a startup error; Unit is shutting down. Update the Firmware to the latest version, if the issue persists please contact Ouster Support. |
SHUTDOWN |
0x01000024 |
STARTUP |
Error |
Unit has experienced a startup error; Unit is shutting down. Update the Firmware to the latest version, if the issue persists please contact Ouster Support. |
SHUTDOWN |
0x01000025 |
INTERNAL_COMM |
Error |
Unit has experienced a startup error; Unit is shutting down. Update the Firmware to the latest version, if the issue persists please contact Ouster Support. |
SHUTDOWN |
0x01000026 |
INTERNAL_COMM |
Error |
Unit has experienced a startup error; Unit is shutting down. Update the Firmware to the latest version, if the issue persists please contact Ouster Support. |
SHUTDOWN |
0x01000027 |
INTERNAL_COMM |
Error |
Unit has experienced a startup error; Unit is shutting down. Update the Firmware to the latest version, if the issue persists please contact Ouster Support. |
SHUTDOWN |
0x01000028 |
STARTUP |
Warning |
Unit has experienced an internal warning during startup and is restarting. |
RESTART |
0x01000029 |
STARTUP |
Warning |
Unit has experienced an internal warning during startup and is restarting. |
RESTART |
0x0100002A |
STARTUP |
Warning |
Unit has experienced an internal warning during startup and is restarting. |
RESTART |
0x0100002B |
STARTUP |
Warning |
Unit has experienced an internal warning during startup and is restarting. |
RESTART |
0x0100002C |
STARTUP |
Warning |
Unit has experienced an internal warning during startup and is restarting. |
RESTART |
0x0100002D |
STARTUP |
Warning |
Unit has experienced an internal warning during startup and is restarting. |
RESTART |
0x0100002E |
INPUT_VOLTAGE |
Warning |
Input voltage is close to being too low. Consult the hardware user manual for voltage requirements. Raise voltage immediately. |
No Action |
0x0100002F |
INPUT_VOLTAGE |
Error |
Input voltage is too low. Unit may shut down if the voltage drops farther. Consult the hardware user manual for voltage requirements. |
SHUTDOWN |
0x01000030 |
INPUT_VOLTAGE |
Warning |
Input voltage is close to being too high. Consult the hardware user manual for voltage requirements. Lower voltage immediately. |
No Action |
0x01000031 |
INPUT_VOLTAGE |
Error |
Input voltage is too high. Unit may shut down if the voltage increases farther. Consult the hardware user manual for voltage requirements. |
SHUTDOWN |
0x01000032 |
UDP_CONNECT |
Warning |
Couldn’t open lidar UDP socket; please contact Ouster Support. |
No Action |
0x01000033 |
UDP_CONNECT |
Warning |
Couldn’t resolve hostname using DNS for lidar data; check network, DNS server, and udp_dest. If using static IP override, try setting udp_dest to an IP address or via auto-setting. |
No Action |
0x01000034 |
UDP_CONNECT |
Warning |
Invalid UDP port number; check network and udp_port_lidar. |
No Action |
0x01000035 |
UDP_CONNECT |
Warning |
Couldn’t reach destination client for lidar data; verify cabling, network address configuration, and subnet mask if using static IP override |
No Action |
0x01000036 |
UDP_CONNECT |
Warning |
Couldn’t open imu UDP socket; please contact Ouster Support. |
No Action |
0x01000037 |
UDP_CONNECT |
Warning |
Couldn’t resolve hostname using DNS for IMU data; check network, DNS server, and udp_dest. If using static IP override, try setting udp_dest to an IP address or via auto-setting. |
No Action |
0x01000038 |
UDP_CONNECT |
Warning |
Invalid UDP port number; check network and udp_port_imu. |
No Action |
0x01000039 |
UDP_CONNECT |
Warning |
Couldn’t reach destination client for IMU data; verify cabling, network address configuration, and subnet mask if using static IP override |
No Action |
0x0100003A |
SHOT_LIMITING |
Warning |
Shot limiting mode at maximum. Sensor shutdown imminent. |
No Action |
0x0100003B |
INTERNAL_FW |
Error |
Unit has experienced a startup error; Unit is in Error Stopped (Shutdown) state. Please contact Ouster Support. |
SHUTDOWN |
0x0100003C |
INTERNAL_FAULT |
Error |
Internal fault detected; Unit will restart to attempt recovery. If the issue persists, update Firmware to the latest version. Contact Ouster Support if the above steps don’t resolve the Alert. |
RESTART |
0x0100003D |
INTERNAL_FAULT |
Error |
Internal fault detected; unit will restart to attempt recovery. If the issue persists, update Firmware to the latest version. Contact Ouster Support if the above steps don’t resolve the Alert. |
RESTART |
0x0100003E |
INTERNAL_FAULT |
Error |
Internal fault detected; unit will restart to attempt recovery. If the issue persists, update Firmware to the latest version. Contact Ouster Support if the above steps don’t resolve the Alert. |
RESTART |
0x0100003F |
INTERNAL_COMM |
Error |
Unit has experienced an internal COMM error; Unit is in Error Stopped(Shutdown) state. Please contact Ouster Support. |
SHUTDOWN |
0x01000040 |
INTERNAL_FAULT |
Error |
Unit has experienced an internal COMM error; Unit is in Error Stopped(Shutdown) state. Please contact Ouster Support. |
SHUTDOWN |
0x01000041 |
INTERNAL_COMM |
Warning |
Unit has experienced an internal COMM warning: some measurements may have been skipped. |
No Action |
0x01000042 |
INTERNAL_COMM |
Error |
Unit has experienced an internal COMM error; please contact Ouster Support. |
No Action |
0x01000043 |
INTERNAL_FW |
Error |
Unit has experienced a startup error; please contact Ouster Support. |
SHUTDOWN |
0x01000044 |
INTERNAL_FW |
Error |
Unit has experienced a startup error; please contact Ouster Support. |
SHUTDOWN |
0x01000045 |
INTERNAL_FW |
Error |
Unit has experienced a startup error; please contact Ouster Support. |
SHUTDOWN |
0x01000046 |
INTERNAL_FW |
Error |
Unit has experienced a startup error; please contact Ouster Support. |
SHUTDOWN |
0x01000047 |
INTERNAL_FW |
Error |
Unit has experienced a startup error; please contact Ouster Support. |
SHUTDOWN |
0x01000048 |
INTERNAL_FW |
Error |
Unit has experienced a startup error; please contact Ouster Support. |
SHUTDOWN |
0x01000049 |
INTERNAL_FW |
Error |
Unit has experienced a startup error; please contact Ouster Support. |
SHUTDOWN |
0x0100004A |
STARTUP |
Error |
Unit has experienced a startup error; please contact Ouster Support. |
SHUTDOWN |
0x0100004B |
STARTUP |
Error |
Unit has experienced a startup error; please contact Ouster Support. |
SHUTDOWN |
0x0100004C |
INTERNAL_FAULT |
Error |
Internal fault detected; unit going to error stop state. |
SHUTDOWN |
0x0100004D |
INTERNAL_FAULT |
Error |
Internal fault detected; unit going to error stop state. |
SHUTDOWN |
0x0100004E |
WARMUP_ISSUE |
Warning |
Sensor warmup process is taking longer than expected; please ensure sensor is thermally constrained per requirements. |
RESTART |
0x0100004F |
WARMUP_ISSUE |
Warning |
Sensor warmup process is taking longer than expected; please ensure sensor is thermally constrained per requirements. |
RESTART |
0x01000050 |
MOTOR_CONTROL |
Warning |
The phase lock offset error has exceeded the threshold. Check that the time source is accurate and the reduce the movement of the sensor including mechanical movement, shock, or vibration. |
No Action |
0x01000051 |
MOTOR_CONTROL |
Error |
The phase lock control failed to achieve a lock multiple times; Check that the time source is accurate. |
No Action |
0x01000052 |
CONFIG_INVALID |
Error |
Configuration value is invalid or out of bounds. Unit is shutting down. Try resetting the sensor configuration. |
SHUTDOWN |
0x01000053 |
WARMUP_ISSUE |
Error |
Sensor warmup process has failed. Unit is shutting down. Check the sensor operating conditions are within operating bounds. |
SHUTDOWN |
0x01000054 |
INTERNAL_FAULT |
Notice |
Unexpected hardware configuration detected. Please contact Ouster Support. |
No Action |
0x01000055 |
UDP_TRANSMISSION |
Warning |
Unit has experienced a packet drop rate above normal threshold. Please check that the network has at least 1000 Mbps connection. Common causes of this notice may be 100 or 10 Mbps network connections. |
No Action |
0x01000056 |
INTERNAL_FAULT |
Error |
Internal fault detected; unit will restart to attempt recovery. |
RESTART |
0x01000057 |
OVERTEMP |
Warning |
Sensor temperature is too high. Sensor could have degraded range performance. |
No Action |
0x01000058 |
OVERTEMP |
Error |
Sensor temperature is too high; unit going to error stop state (Shutdown). |
SHUTDOWN |
0x01000059 |
INTERNAL_FAULT |
Warning |
Internal fault detected; unit will restart to attempt recovery. |
RESTART |
0x0100005A |
INTERNAL_FAULT |
Warning |
Unit has experienced an internal COMM warning: some measurements may have been skipped. Check sensor operating conditions. |
No Action |
0x0100005B |
INTERNAL_FAULT |
Warning |
Unit has experienced an internal COMM warning: some measurements may have been skipped. Check sensor operating conditions. |
No Action |
0x0100005C |
INTERNAL_FAULT |
Warning |
Unit has experienced an internal COMM warning: some measurements may have been skipped. Check sensor operating conditions. |
No Action |
0x0100005D |
INTERNAL_FAULT |
Warning |
Internal fault detected; unit will restart to attempt recovery. If the issue persists, please try updating to the latest firmware. If the procedure above does not resolve the alert, please contact Ouster Support. |
RESTART |
0x0100005E |
INTERNAL_FAULT |
Warning |
Unit has experienced an overcurrent event; unit will restart to attempt recovery. |
RESTART |
0x0100005F |
IO_CONNECTION |
Warning |
Unit has stopped receiving SYNC_PULSE_IN signals and is configured to expect them. Check electrical inputs to sensor. |
No Action |
0x01000060 |
IO_CONNECTION |
Warning |
Unit has stopped receiving NMEA messages at the MULTIPURPOSE_IO port and is configured to expect them. Check electrical inputs to sensor. |
No Action |
0x01000061 |
INTERNAL_COMM |
Error |
Unit has experienced an internal COMM error Unit will restart to attempt recovery. |
RESTART |
0x01000062 |
INTERNAL_FAULT |
Error |
Unit has experienced a internal error; Unit is in Error stopped state. Please contact Ouster Support. |
No Action |
0x01000063 |
MOTOR_CONTROL |
Warning |
Unit is spinning outside of tolerant range; Check sensor operating conditions. |
No Action |
0x01000064 |
MOTOR_CONTROL |
Error |
Unit failed to maintain target spin rate; please contact Ouster Support. |
No Action |
0x01000065 |
MOTOR_CONTROL |
Error |
Unit has experienced a internal error; Unit is in Error stopped state. Please contact Ouster Support. |
No Action |
0x01000066 |
MOTOR_CONTROL |
Error |
Unit has experienced a startup error; Unit is in Error stopped state. Please contact Ouster Support. |
SHUTDOWN |
0x01000067 |
INTERNAL_FW |
Error |
Unit has experienced a startup error; Unit is in Error stopped state. Please contact Ouster Support. |
SHUTDOWN |
0x01000068 |
INTERNAL_FW |
Error |
Unit has experienced a startup error; Unit is in Error stopped state. Please contact Ouster Support. |
SHUTDOWN |
0x0100006C |
INTERNAL_FAULT |
Warning |
Unit has experienced an internal fault that could degrade data and/or sensor performance. Please stop running sensor if this alert persists and contact Ouster Support with a copy of the diagnostics file. |
No Action |
0x0100006D |
INTERNAL_FAULT |
Warning |
Unit has experienced an internal fault that could degrade data and/or sensor performance. Please stop running sensor if this alert persists and contact Ouster Support with a copy of the diagnostics file. |
No Action |
0x0100006E |
INTERNAL_FAULT |
Warning |
Unit has experienced an internal fault that could degrade data and/or sensor performance. Please stop running sensor if this alert persists and contact Ouster Support with a copy of the diagnostics file. |
No Action |
0x0100006F |
INTERNAL_FAULT |
Warning |
Unit has experienced an internal fault that could degrade data and/or sensor performance. Please stop running sensor if this alert persists and contact Ouster Support with a copy of the diagnostics file. |
No Action |
0x01000070 |
INTERNAL_FAULT |
Warning |
Unit has experienced an internal fault that could degrade data and/or sensor performance. Please stop running sensor if this alert persists and contact Ouster Support with a copy of the diagnostics file. |
No Action |
0x01000071 |
INTERNAL_FAULT |
Warning |
Unit has experienced an internal fault that could degrade data and/or sensor performance. Please stop running sensor if this alert persists and contact Ouster Support with a copy of the diagnostics file. |
No Action |
0x01000072 |
INTERNAL_FAULT |
Warning |
Unit has experienced an internal fault that could degrade data and/or sensor performance. Please stop running sensor if this alert persists and contact Ouster Support with a copy of the diagnostics file. |
No Action |
0x01000073 |
INTERNAL_FAULT |
Warning |
Unit has experienced an internal fault that could degrade data and/or sensor performance. Please stop running sensor if this alert persists and contact Ouster Support with a copy of the diagnostics file. |
No Action |
0x01000074 |
INTERNAL_FAULT |
Warning |
Unit has experienced an internal fault that could degrade data and/or sensor performance. Please stop running sensor if this alert persists and contact Ouster Support with a copy of the diagnostics file. |
No Action |
0x01000075 |
INTERNAL_FAULT |
Warning |
Unit has experienced an internal fault that could degrade data and/or sensor performance. Please stop running sensor if this alert persists and contact Ouster Support with a copy of the diagnostics file. |
No Action |
0x01000076 |
INTERNAL_FAULT |
Warning |
Unit has experienced an internal fault that could degrade data and/or sensor performance. Please stop running sensor if this alert persists and contact Ouster Support with a copy of the diagnostics file. |
No Action |
0x01000077 |
INTERNAL_FAULT |
Warning |
Unit has experienced an internal fault that could degrade data and/or sensor performance. Please stop running sensor if this alert persists and contact Ouster Support with a copy of the diagnostics file. |
No Action |
0x01000078 |
INTERNAL_FAULT |
Warning |
Unit has experienced an internal fault that could degrade data and/or sensor performance. Please stop running sensor if this alert persists and contact Ouster Support with a copy of the diagnostics file. |
No Action |
0x01000079 |
INTERNAL_FAULT |
Warning |
Unit has experienced an internal fault that could degrade data and/or sensor performance. Please stop running sensor if this alert persists and contact Ouster Support with a copy of the diagnostics file. |
No Action |
0x0100007A |
INTERNAL_FAULT |
Warning |
Unit has experienced an internal fault that could degrade data and/or sensor performance. Please stop running sensor if this alert persists and contact Ouster Support with a copy of the diagnostics file. |
No Action |
0x0100007B |
INTERNAL_FAULT |
Warning |
Unit has experienced an internal fault that could degrade data and/or sensor performance. Please stop running sensor if this alert persists and contact Ouster Support with a copy of the diagnostics file. |
No Action |
0x0100007C |
INTERNAL_FAULT |
Warning |
Unit has experienced an internal fault that could degrade data and/or sensor performance. Please stop running sensor if this alert persists and contact Ouster Support with a copy of the diagnostics file. |
No Action |
0x0100007D |
INTERNAL_FAULT |
Warning |
Unit has experienced an internal fault that could degrade data and/or sensor performance. Please stop running sensor if this alert persists and contact Ouster Support with a copy of the diagnostics file. |
No Action |
0x0100007E |
INTERNAL_FAULT |
Warning |
Unit has experienced an internal fault that could degrade data and/or sensor performance. Please stop running sensor if this alert persists and contact Ouster Support with a copy of the diagnostics file. |
No Action |
0x0100007F |
INTERNAL_FAULT |
Warning |
Unit has experienced an internal fault that could degrade data and/or sensor performance. Please stop running sensor if this alert persists and contact Ouster Support with a copy of the diagnostics file. |
No Action |
0x01000080 |
INTERNAL_FAULT |
Warning |
Unit has experienced an internal fault that could degrade data and/or sensor performance. Please stop running sensor if this alert persists and contact Ouster Support with a copy of the diagnostics file. |
No Action |
0x01000081 |
INTERNAL_FAULT |
Warning |
Unit has experienced an internal fault that could degrade data and/or sensor performance. Please stop running sensor if this alert persists and contact Ouster Support with a copy of the diagnostics file. |
No Action |
0x01000082 |
INTERNAL_FAULT |
Warning |
Unit has experienced an internal fault that could degrade data and/or sensor performance. Please stop running sensor if this alert persists and contact Ouster Support with a copy of the diagnostics file. |
No Action |
0x01000083 |
INTERNAL_FAULT |
Warning |
Unit has experienced an internal fault that could degrade data and/or sensor performance. Please stop running sensor if this alert persists and contact Ouster Support with a copy of the diagnostics file. |
No Action |
0x01000084 |
INTERNAL_FAULT |
Warning |
Unit has experienced an internal fault that could degrade data and/or sensor performance. Please stop running sensor if this alert persists and contact Ouster Support with a copy of the diagnostics file. |
No Action |
0x01000085 |
INTERNAL_FAULT |
Warning |
Unit has experienced an internal fault that could degrade data and/or sensor performance. Please stop running sensor if this alert persists and contact Ouster Support with a copy of the diagnostics file. |
No Action |
0x01000086 |
INTERNAL_FAULT |
Warning |
Unit has experienced an internal fault that could degrade data and/or sensor performance. Please stop running sensor if this alert persists and contact Ouster Support with a copy of the diagnostics file. |
No Action |
0x01000087 |
INTERNAL_FAULT |
Warning |
Unit has experienced an internal fault that could degrade data and/or sensor performance. Please stop running sensor if this alert persists and contact Ouster Support with a copy of the diagnostics file. |
No Action |
0x01000088 |
CONFIG_INVALID |
Notice |
Please note all commands in the TCP API are in planned obsolescence and are subject to deprecation shortly. Please consider using the HTTP API instead. Please refer to Firmware User Manual for more information or contact Ouster Support |
No Action |
0x01000089 |
CONFIG_INVALID |
Notice |
Please note that the LEGACY profile option of config parameter udp_profile_lidar is in planned obsolescence. Please consider using a different option for the config parameter. LEGACY profile is subject to deprecation shortly. Please refer to Firmware User Manual for more information or contact Ouster Support |
No Action |